How to care for crystal jewelry

General Instructions: Protect your jewelry from shocks and scratches.
Remove jewelry before contact with water, entering a sauna, sleeping, or exercising or physically exerting yourself.
Avoid contact of jewelry with chemicals (such as perfumes, sea salt, chlorine, etc.).
Do not use jewelry in areas containing sulfur or iodine.
Store jewelry in a box or bag, preferably separate from other items.
Changes on the surface of the crystal or metal (such as yellowing or blackening of metal parts) may occur as a result of:
Exposure to the above factors,
Excessive sweating in some people,
Certain health conditions or medication use.

Use a soft cloth.
To clean silver jewelry: Use a special cloth or solution specifically for silver.
For rhodium jewelry: Use a soft cloth with warm water and detergent, then dry thoroughly.

Do not attempt to repair the jewelry yourself — this will void your legal claim.

Failure to follow these guidelines may damage your jewelry and reduce its lifespan.

How to file a complaint or claim

Claims must be submitted within 24 months from the date of purchase.
Report the defect immediately upon discovery. Delay or continued use may:
Increases the severity of the defect,
It hinders the assessment of the real cause,
Leads to claim rejection.
The warranty period does not reflect the actual usable life of the product.
The warranty is a legal period and is not an indication of the product's suitability for use.
If the claim is valid, it will be responded to or the product repaired within a maximum of 30 days (unless a longer period is agreed upon).
A purchase receipt must be presented when making any claim.

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